Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring customer satisfaction. If you have excellent communication skills, a passion for helping others, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Communicate with customers via phone, email, and chat to address inquiries and provide assistance
- Upsell products or services to customers when appropriate
- Analyze customer needs and recommend suitable solutions
- Provide accurate and timely information to customers regarding products, services, and promotions
- Process orders, returns, and exchanges efficiently and accurately
- Perform data entry tasks to update customer records
- Conduct outbound calls to follow up with customers or provide additional information
- Maintain a high level of professionalism and phone etiquette at all times

Qualifications:
- Fluent in English (verbal and written); multilingual skills are a plus (especially Spanish)
- Proven experience in customer service or sales roles preferred
- Excellent communication skills with the ability to listen actively and empathize with customers
- Strong problem-solving skills to resolve customer issues effectively
- Proficient in data entry and navigating computer systems
- Ability to work in a fast-paced environment while maintaining attention to detail
- Flexibility to adapt to changing priorities and handle multiple tasks simultaneously

Note: This is a paid position. Internship positions are also compensated.

We offer competitive pay rates, comprehensive training, and opportunities for career advancement. Join our team of dedicated professionals who are committed to delivering exceptional customer service.

If you meet the qualifications above and are ready to take on this exciting opportunity, please submit your application through our online portal. We look forward to reviewing your application!

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• On-the-job training
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Commute:

• Clemmons, NC 27012 (Preferred)

Ability to Relocate:

• Clemmons, NC 27012: Relocate before starting work (Required)

Work Location: In person